01 What you can ask for
- A copy of the personal information we hold about you
- Correction of anything wrong
- Deletion
- A portable export
- An end to marketing messages
California residents: you may also ask to know the categories of information collected and disclosed, and to opt out of sale or sharing. We do not sell or share personal information for cross-context behavioural advertising.
02 How to make a request
Use the privacy email below, or the contact form with "Data request" in your message. Include the email address you used with us. You can also make a request through an authorised agent, who must show your written permission.
03 How we verify you
We confirm the request from the email address we have on file. We never ask for your full card number or password.
04 When we answer
We confirm within 10 days and complete the request within 45 days, telling you if we need more time as the law allows.
05 If you are a shop's customer
If a business using SmartPOS holds your information (for example a loyalty account), ask that business first; they control it. We will help them answer.
Contact about this policy
Use the contact form, or:
